Frequently Asked Questions

General

What is the "Tim Tam 3 Wishes" Promotion?

During the promotional period, Tim Tam are giving consumers the chance to win 1 of 3 wishes worth $100,000 (referred to as the "Wish Component") or a $100 Prepaid Gift Card hourly (referred to as the "Hourly Prize Component").

When will "Tim Tam 3 Wishes" Promotion commence?

The Promotion will open at 12:00am AEST on 02/05/2022 in Australia and at 2:00am NZST on 02/05/2022 in New Zealand.

When will "Tim Tam 3 Wishes" Promotion close?

The Promotion will end at 11:59pm AEST on 03/07/22 in Australia and at 1:59am NZST on 04/07/22 in New Zealand.

What are the requirements to enter the "Tim Tam 3 Wishes" Promotion?

Purchase a specially marked packet of Arnott’s Tim Tam biscuits from any retailer nationally in Australia or New Zealand between the 2nd of May – 3rd of July and keep your itemised purchase receipt.

What are the participating products?

Specially marked packs of Arnott’s Tim Tam include:

  • Original 200g
  • Classic Dark 200g White 165g (excluding New Zealand)
  • Chewy Caramel 175g
  • Double Coat 200g
  • Murray River Salted Caramel 175g

Specially marked packs will be available from 2nd of May – 3rd of July whilst stocks last and subject to individual store availability. Note only specially marked packs are valid for entry purposes.

Where will the competition run?

The promotion will run anywhere that specially marked Qualifying Purchase products are sold in Australia & New Zealand (including online).

Participating

Who can enter the Promotion?

Australian and New Zealand residents who are aged 18 or over who buy a specially marked pack during the promotional period and can provide a receipt as proof of purchase.

How can I win?

Entrants can win one of two ways.

Wish Component: By finding one of the three (3) Golden Tim Tam packs, each pack containing a golden lamp inside including completing the requisite information to satisfy entry.

Hourly Prize Component: By entering online at www.arnotts.com/promos and submitting a completed entry form.

How do I enter the promotion?

Purchase a participating product during the promotional period.

To enter the Wish Component:

  1. There will be a total of three (3) specially marked packs of Tim Tam biscuits that will contain a Golden lamp inside the pack. Individuals that find a Golden Tim Tam Pack during the Promotional Period, will each win the Wish Prize.
  2. Individuals must retain the golden ticket inside their Golden Tim Tam Pack and follow the instructions provided to claim their prize, this will include sending the golden lamp and receipt to the Promoter for verification.

To enter the Hourly Prize Component:

  1. Visit www.arnotts.com/promos and follow the prompts on the entry page & submit the fully completed entry form.
  2. There will be one (1) draw for each hour between 12:00am AEST and 11:59pm AEST on each day of the Promotional Period.
  3. Each Hourly Draw will draw one (1) Hourly Winner from all entrants received (from either Australia and New Zealand) within that hour to which the Hourly Draw relates.
  4. Make sure you keep your itemised purchase receipt! We will need this to validate your claim.
  5. Each entry submits you into the draw FOR THAT HOUR ONLY.
Each pack can only be entered once. You can enter up to 3 times a day with 3 separate Tim Tam packs purchased during the promotional period.

How can I find one of the 3 Golden Tim Tam packs?

Each Golden Tim Tam pack will be secretly randomly planted by the Promoter at locations that have been previously determined by the Promoter. Buy any specially marked packs for a chance to find a Golden Tim Tam pack.

How will I know if I am a winner?

Wish Component: You are a provisional winner if you find a Golden Tim Tam Pack. Simply follow the instructions inside to redeem your prize.

Hourly Prize Component: Within 48 business hours, if you have been drawn as a winner of the Hourly Prize Component you will receive an email advising you that you are a provisional winner. You will need to follow the steps outlined in the email to validate your prize (including uploading your itemised purchase receipt). Once verified, you will receive your $100 Prepaid Gift Card within 20 business days at your nominated postal address.

How many times can I enter?

Multiple entries permitted, subject to the following: a) only one (1) entry is permitted per Eligible Product purchased; b) each entry must be submitted separately and in accordance with entry requirements; an c) a maximum of three (3) entries per person per day is permitted.

When will winners be announced?

Winners of a Wish Prize will be announced online at www.arnotts.com/promos on 22/10/2022 for 28-days. And all Hourly Prize Winners names will be published online at www.arnotts.com/promos on 23/07/2022 for 28 days. For avoidance of doubt, only validated winners’ names will be published.

Who do I contact if I have more questions?

If you still have a question or need some help please click here to contact us.

Prizing

What prizes are available?

There are two types of prizes available to be won.

Wish Component: There will be a total of three (3) specially marked packs of Golden Tim Tams that will contain a golden lamp inside the pack. Each wish prize consists of up to $100,000 towards fulfilling the winner’s wish or wishes. The Wish Prize amount will correspond to the local currency of the winner’s country of residence (AUD/NZD). The Promoter will work together with each winner to organise fulfilment of the winner’s wish or wishes. See terms and conditions for more information. Hourly Prize Component: There will be twenty-four (24) $100 x Prepaid Gift Cards available to be won each day of the Promotional Period, and a total of One thousand, five hundred and twelve (1,512) Prepaid Gift Cards to be won in total. For avoidance of doubt, entries received that are not deemed an Hourly Winner of that Hourly Draw will not be entered into future Hourly Draws but all entries will be entered into the second chance draw.

How long do I have to redeem my prize?

Wish Component:

Wish prizes must be fully redeemed by the 24th of September 2022.

Hourly Prize Component:

The gift card must be activated using the instructions on the back of the gift card. Once activated, funds are available within 24 hours.

If I win one of the 3 Wish Prizes, can I take it as $100,000 cash?

Yes, you can.

Are the gift cards accepted everywhere?

If you selected an eftpos card, your card can be used for electronic transactions, to purchase goods and services with "EFTPOS" facilities who accept prepaid gift cards. This card cannot be redeemed online. If you selected a digital prepaid Mastercard the card can be used for purchasing goods and services where Mastercard prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions). Your card cannot be used to make transactions that exceed the available balance. For such a transaction you need to pay the difference by another method if the merchant agrees. The cards are accepted at merchants discretion.

Can I load more funds onto my gift card?

The Card is not reloadable. It is valid for the period specified on your card and cannot be used after expiry. At expiry, the remaining available balance will be forfeited. We will not give you any notice before this happens.

Do I need to spend my Gift Card all in one transaction or all with one retailer?

No! You can choose how and where you want to spend your card balance. Any remaining balance after your transaction will stay on your card as long as it’s valid for. This way you can enjoy your gift card more than once!